What to Do When a Landlord Refuses to Return Your Deposit

Then ask the landlord for a written breakdown of every deduction. Keep all messages, photographs, invoices, inspection reports and proof of payment.

If the explanation appears unreasonable, follow these steps:

1. Attempt direct negotiation

Explain which deductions you dispute and support your position with evidence. Keep the conversation factual and avoid making personal accusations.

2. Consider mediation

A neutral mediator can help both parties explore a practical settlement. Mediation may be faster and less stressful than formal legal proceedings, especially when both parties want to avoid escalating the dispute.

3. Consider the Small Claims Tribunals

Singapore’s Small Claims Tribunals can hear claims involving residential tenancy agreements not exceeding two years. The ordinary claim limit is S$20,000, or S$30,000 if both parties sign a Memorandum of Consent. Claims generally must be filed within two years of the cause of action. 

Applications are managed through the Community Justice and Tribunals System. Tenants should prepare the tenancy agreement, payment records, correspondence, photographs and supporting invoices.

For disputes that fall outside the tribunal’s jurisdiction, professional legal advice may be necessary.